Guarantee and Return Policy

At Glass Tile Specialty, we guarantee that what you receive will be what you've ordered, and your shipment will be carefully packed in protective material and sturdy packaging. We strongly urge customers to Order Samples before placing larger orders, as variations in monitor resolution and internet browsers can make the appearance of the tiles on your screen quite different that how they look to you in your hand or on your wall. Installation of the product equals acceptance of the product.

There is a 20% restocking fee applied to all returns or exchanges. Product must be in its original condition, with original packing materials. You may make returns within fifteen (15) days of receipt for a refund, less shipping and handling charges. Product that is returned in damaged condition will not be eligible for refund.

Please call 302.227.8090 weekdays for a return authorization. Please have proof-of-purchase handy and provide a reason for return.

Custom blends are not returnable. A Custom blend is defined as anything hand made, including blend samples.

It is an industry standard to have 10% extra for tile overage. Dye lots are subject to change. If you need to place a reorder due to insufficient supply, you may receive a dye lot that does not match. We cannot assume responsibility for this event.

There are no exceptions to this policy.

WHOLESALE ORDERS ARE NON-REFUNDABLE.

Questions or Comments? Contact us or call 302.227.8090.